Services / 24/7 emergency service
No heat or no hot water? Call right now.
We answer every call, including nights, weekends and holidays, across all five boroughs. No heat and no hot water are always treated as emergencies.
How it worksSteam heat
While you wait
What’s safe to do
Smell gas? Leave immediately. From outside, call 911 and your gas utility.
Boiler or heat is out
- Thermostat set to HEAT and above room temperature.
- Check the boiler’s circuit breaker. Reset it if tripped.
- Check the power switch on or near the boiler. It often looks like a light switch.
- Hot-water boilers only: note the pressure gauge reading. Normal is typically 12–25 PSI. Steam boilers run far lower, so don’t compare them.
- Don’t attempt to repair any boiler components yourself.
Water heater is leaking
- Find the cold water supply valve on top of the heater and turn it off.
- On gas units, turn the gas valve to PILOT.
- Call us right away. A leaking tank often needs emergency replacement.
What counts as an emergency
Boiler failure
Not turning on, error codes, won’t ignite, shuts off, unusual noises.
No heat
Complete loss of heat in your home or building.
Steam emergency
Leaking steam, no heat or pressure issues.
Water heater
No hot water or a leaking tank.
Heating pipe failure
Rapid response to burst heating pipes.
Gas boiler trouble
Gas valve or ignition failures. If you smell gas, leave first.